See "Contact Us" for our booking form.
We really want you to enjoy your holiday here at Le Jardin du Berger and somehow having “Terms and Conditions” makes it all sound very impersonal and perhaps a little unfriendly. However, these Terms and Conditions are important and will clarify what you can expect from us as your hosts, and what we expect of you, our guests. These Terms and Conditions will help us to maintain our accommodation to a high standard for future guests, to keep our grounds, pets, the pets belonging to our guests and our guests themselves safe and comfortable. We’ve tried to keep it “short and sweet”, but there are some important points we need to cover. In proceeding with placing a booking, you must confirm that you are agreeing to the Terms and Conditions set out below.
The “Owners” of Le Jardin du Berger are Bronwen and John Shepherd (see the info sheet Are we who we say we are? Can you trust us? ). The “Guests” are the people staying in the holiday cottage that has been booked; each one must understand and abide by the Terms and Conditions below. The “Lead Person” is the person booking the holiday – the person taking responsibility for the booking and the other guests. This person should be at least 25 years of age.
(2) Is Le Jardin du Berger right for you?
(4) Refundable Damage Deposit:
Cancellation by you - Should you have to cancel your holiday, we require all cancellations to be by email to firstname.lastname@example.org. It is the responsibility of the Guest to check that the signed cancellation email has reached the Owners - cancellations are not deemed to be logged until you receive a reply from us.
The 25% deposit is non-refundable… However, once we have been notified of your cancellation, if the cancellation is made between the time of booking and 8 weeks (or 60 days) before the start of your holiday we will attempt to re-let the property. If we are successful in re-letting, we will refund all money paid so far, less a £50 fee. If the cancellation is made less than 8 weeks before the start of your holiday you will not receive a refund, unless we manage to re-let the property, which we promise we will try to do! We may have to reduce the price to do so, depending on the notice given. If we are successful in re-letting, we will refund you the difference between the original price and the reduced price, less an admin fee (to cover extra advertising, to re-let it!) of £50.
Cancellation by us - It is highly unlikely that we will have to cancel your stay… However, people do fall seriously ill, and people die. Dramatic as it may seem, houses do burn down and are struck by lightening… So, if we have to cancel your holiday please rest assured that it would only be in extreme circumstances and we would of course refund any money you have paid. However, our liabilities are restricted to this – we are not liable for any other costs involved such as car hire or flights. Should circumstances permit, we will do our utmost to help you find alternative accommodation.
(6) Holiday Insurance:
We strongly advise you to take out comprehensive holiday/travel insurance.
These Booking and Payment Details were updated on 1st April 2018.